Template:WC

Name	Errorcode	Returncode	Remarks
	WC-34731-8		Credit card information is invalid // Step 1: Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account. Step 2: Make sure the order of your address matches what your card issuer has on their system, including all abbreviations. Step 3: Use a card that has a street address (for example, do not use a PO Box or BFPO address). Step 4: Do not use pre-pay ‘credit cards’ as they often do not require an address to be attached and will be incompatible with AVS. Step 5: If your address includes a flat or apartment number or your name or address includes any special characters like asterisks (*), hyphens (-), apostrophes (') and slashes ( / ), leave these out. Step 6: If your name or address contains characters such as ‘ß’, ‘ä’ or ‘ç’, replace them with the nearest letter from the standard 26 letter Latin alphabet.
	WC-34736-3		Check that the information for your registered account is correct // Step 1: Go to [Settings] > [Account Management] > [Account Information]. Step 2: Delete your payment information. Step 3: Carefully re-register your payment information. Double-check your expiration date and billing address. Step 4: If still having issues, try using a different payment method. Step 5: This may be a temporary issue. Wait 24 hours and try again.
	WC-34737-4		Check that the information for your registered account is correct // To check your payment information or register a new payment method, go to [Settings] > [Account Management] > [Account Information] > [Wallet]. Step 1: Remove your payment method and register it again. Step 2: Carefully check your payment information, including the expiration date and billing address. Step 3: If still having issues, try a different payment method. Step 4: This may be a temporary issue. Wait 24 hours and try again. If paying with a credit card isn't necessary, consider using a PlayStation Store gift card instead.
	WC-34891-5		Credit card information is invalid // Step 1: Make sure card holder name, card number, CVV code (last three digits on the signature strip), expiry date and address are correct and match the details attached to your credit/debit card account. Step 2: Make sure the order of your address matches what your card issuer has on their system, including all abbreviations. Step 3: Use a card that has a street address (for example, do not use a PO Box or BFPO address). Step 4: Do not use pre-pay ‘credit cards’ as they often do not require an address to be attached and will be incompatible with AVS. Step 5: If your address includes a flat or apartment number or your name or address includes any special characters like asterisks (*), hyphens (-), apostrophes (') and slashes ( / ), leave these out. Step 6: If your name or address contains characters such as ‘ß’, ‘ä’ or ‘ç’, replace them with the nearest letter from the standard 26 letter Latin alphabet.
	WC-36551-0		Server communication error // Step 1: Check PSN status for failures or maintenance. Step 2: If this error occurs when registering payment information, try using a device other then a PS4 console. Step 3: This may be a temporary issue. Try again later.
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_1_ERROR_BAD_REQUEST	WC-40328-7	0x82000001	Bad Request
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_2_ERROR_UNKNOWN_ERROR	WC-40329-8	0x82000002	Unknown Error
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_3_ERROR_TIMEOUT_ERROR	WC-40330-0	0x82000003	Timeout error // Try again. If the error happens in the PSS, close the store and retry. If the error persists, close the store, sign out of PSN and then sign back in.
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_4_ERROR_NO_DATA_FOUND	WC-40331-1	0x82000004	No Data Found
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_5_ERROR_SESSION_EXPIRED	WC-40332-2	0x82000005	Session Expired
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_6_ERROR_VERSION_NOT_SUPPORTED	WC-40333-3	0x82000006	Version Not Supported
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_14_ERROR_INVALID_LOGIN	WC-40334-4	0x82000014	Invalid Login
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_15_ERROR_CURRENCY_DOES_NOT_EXIST	WC-40335-5	0x82000015	No Such Currency
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_17_ERROR_CART_FULL	WC-40336-6	0x82000017	Cart Full
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_18_ERROR_INVALID_QUANTITY	WC-40337-7	0x82000018	Invalid Quantity
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_19_ERROR_ITEM_ALREADY_IN_CART	WC-40338-8	0x82000019	Item Already in Cart
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_1B_ERROR_INACTIVE_ACCOUNT	WC-40339-9	0x8200001B	Inactive Account
	WC-40343-4		Credit or debit card information stored on your account is invalid // Go to [Settings] > [PSN] > [Wallet] > [Billing Information] and make sure that your credit card details have been entered correctly. Make sure your account address is the same as the address on your credit card statement.
	WC-40345-6		Credit or debit card information is invalid (invalid info stored on account)// Go to [Settings] > [PSN] > [Account Information] > [Wallet] > [Billing Information] and make sure that your credit card details including expiration date have been entered correctly. Make sure your account address is the same as the address on your credit card statement.
	WC-40349-0		Credit card on file is not valid (credit/debit card info stored on account is invalid) // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, read our article on correcting billing errors.
	WC-40355-7		Issue adding funds to a child account // Child accounts don't have their own wallet- they are funded from the adult account wallet. For a child account to make a purchase on the PS Store, the adult account holder must change the spending limit to allow the purchase. If the spending limit allows the purchase but it still does not work, then contact PlayStation Support.
	WC-40360-3		PS Store issue (purchase could not be completed; content already used or issue with content on PS Store) // Step 1: Remove all items from your PS Store cart and try again. Step 2: If trying to purchase a free trial (such as PS+), make sure that you have not used the trial period in the past (they can only be used once). Step 3: Try restoring your licenses by going to [Settings] > [Account Management] > [Restore Licenses] on your PS4 system, then try your purchase again. If the error persists, there may be an issue with the content in the PS Store. Try again later.
	WC-40365-8		Cannot add this item to the cart. The total value of the items in your cart has reached the limit (exceeded cart limit) // Proceed to checkout to complete the transaction, then add funds to your wallet and add the remaining items to the cart.
	WC-40371-5		Voucher code entered is not valid (code entered wrong) // The most common reasons for this error are: incorrect code, code has expired or not yet available, voucher region and PSN region don't match, or account does not meet voucher conditions. Make sure the code is entered correctly. Check if the code's date is valid and also if it has any restrictions of usage.
	WC-40372-6		Voucher code entered is invalid or not available yet (code entered wrong) // The most common reasons for this error are: incorrect code, code has expired or not yet available, voucher region and PSN region don't match, or account does not meet voucher conditions. Make sure the code is entered correctly. Check if the code's date is valid and also if it has any restrictions of usage.
	WC-40375-9		Voucher code not yet active or has expired // Make sure the code is entered correctly. If this does not solve the error, check the valid dates for the voucher, and also look to see if there are any other usage restrictions.
	WC-40377-1		Failed to add funds to wallet using a voucher or PSN card (wallet limit exceeded) // Make sure the code is entered correctly. Check the date on the voucher (it may be expired or not yet available). The voucher code much match your account's region. If you have a physical card, look for a printed flag indicating its country. If you don't know the region of your account, sign into PSS, select your avatar > [Storefront Country]. A voucher code can only be used once; to check the transaction history of your account, sign into [Account Management]. If already used, the voucher code will appear in the transaction details section. If the voucher meets the requirements and you are still receiving this error code, see our article on redeeming voucher codes for more help.
	WC-40378-2		You have attempted this action too many times in a short period // Wait an hour before trying again. If this error occurs in PS Store, close the store, sign out and back in and restart PS Store.
	WC-40382-7		Credit card on file is invalid (credit/debit card info stored on account is invalid) // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, read our article on correcting billing errors. Try adding your card information via Account Management on a web browser. If you tried adding your details more than once in the last 24 hours, don't try adding it again and wait for 24 hours before trying again.
	WC-40383-8		Could not connect to the server (HTTP 503 error) // Try again later.
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_7_ERROR_ACCESS_PERMISSION_DENIED	WC-41182-6	0x82000007	Access Permission Denied
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_10_ERROR_CATEGORY_DOES_NOT_EXIST	WC-41183-7	0x82000010	No Such Category
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_11_ERROR_PRODUCT_DOES_NOT_EXIST	WC-41184-8	0x82000011	No Such Product
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_12_ERROR_REQUIRES_PASSWORD	WC-41185-9	0x82000012	Requires Password
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_13_ERROR_NOT_ELIGIBLE	WC-41186-0	0x82000013	Not Eligible
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_16_ERROR_NO_PAYMENT_INFO	WC-41187-1	0x82000016	No Payment Info
SCE_NP_WEB_CLIENT_ERROR_COMMERCE_KMJ_SERVER_1A_ERROR_INVALID_SKU	WC-41188-2	0x8200001A	Invalid SKU
	WC-41705-7		Transaction requires a payment method to be completed // Some purchases and offers are only available if you have a payment method saved on your account. Go to [PlayStation Store] > [Payment Methods] and add a valid payment method to your account.