Template:SU: Difference between revisions
Jump to navigation
Jump to search
(Text edit) |
(added codes) |
||
| Line 4: | Line 4: | ||
! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks | ! Name !! <abbr title="SU-3*">Errorcode</abbr> !! <abbr title="0x8*******">Returncode</abbr> !! Remarks | ||
|- | |- | ||
| || SU-30631-3 || 0x80180009 || USB error | | || SU-30627-8 || 0x80180005 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support. | ||
|- | |||
| || SU-30631-3 || 0x80180009 || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support. | |||
|- | |- | ||
| || SU-30632-4 || 0x8018000a || | | || SU-30632-4 || 0x8018000a || | ||
| Line 10: | Line 12: | ||
| || SU-30633-5 || 0x8018000b || | | || SU-30633-5 || 0x8018000b || | ||
|- | |- | ||
| || SU-30634-6 || 0x8018000c || USB error | | || SU-30634-6 || 0x8018000c || USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and [http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm#installationSteps redownload the PUP file here]. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzk0MzIyODQ2L3NpZC9pWUVFS0xPbA%3D%3D Contact] page to contact SCEA for additional technical support. | ||
|- | |||
| || SU-30638-0 || 0x80180010 || Cannot update the system software // The PS4 is likely busy. Reboot the system and try to update again. If the error and issue persists then contact PlayStation Support. | |||
|- | |- | ||
| || SU-30645-8 || 0x80180859 || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] | | || SU-30645-8 || 0x80180859 || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] | ||
| Line 22: | Line 26: | ||
| || SU-30649-2 || 0x8018085d || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] OR Devkit/Testkit -> [ERROR]The PUP file version is too low to be used for downgrading from the current version of this devkit. (when attempting to downgrade below the minimal version of a devkit with a downgrader pup) | | || SU-30649-2 || 0x8018085d || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] OR Devkit/Testkit -> [ERROR]The PUP file version is too low to be used for downgrading from the current version of this devkit. (when attempting to downgrade below the minimal version of a devkit with a downgrader pup) | ||
|- | |- | ||
| || SU-30683-0 || 0x80180fff || Update via USB storage failed // Step 1: Go to [[Safe Mode]], choose option | | || SU-30683-0 || 0x80180fff || Update via USB storage failed // Step 1: Go to [[Safe Mode]], choose option 7, [Initialize PS4], and follow the onscreen instructions. You can find more information on [[Safe Mode]] [https://support.us.playstation.com/app/answers/detail/a_id/5044/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D here]. Step 2: If the error occurs again, please visit SCEA [https://support.us.playstation.com/app/contact_options/session/L2F2LzEvdGltZS8xMzg5OTk2OTQyL3NpZC9UQkNBSURLbA%3D%3D Contact] page for additional technical support. | ||
|- | |- | ||
| || SU-30696-4 || 0x8018220c || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] | | || SU-30696-4 || 0x8018220c || Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] | ||
| Line 29: | Line 33: | ||
|- | |- | ||
| || SU-30733-6 || 0x80182605 || The latest version of the system software is already installed. // No Action Required. | | || SU-30733-6 || 0x80182605 || The latest version of the system software is already installed. // No Action Required. | ||
|- | |||
| || SU-30746-0 || || System Software Update - An error has occurred // System software failed to update automatically. Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 3: Download the latest System Update at our Help Page and update via Safe Mode option 3. Step 4: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. If the error and issue persists, please contact PlayStation Support. | |||
|- | |- | ||
| || SU-34322-4 || || Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update] | | || SU-34322-4 || || Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update] | ||
| Line 43: | Line 49: | ||
| || SU-34327-9 || 0x80182611 || | | || SU-34327-9 || 0x80182611 || | ||
|- | |- | ||
| || SU-34328-0 || 0x80182612 || An internal error | | || SU-34328-0 || 0x80182612 || An internal error occurred. // Please try again later. | ||
|- | |- | ||
| || SU-34697-9 || || Issues relating to the hard disk drive (defective, bad sectors etc). Replace the hard disk drive. | | || SU-34697-9 || || Issues relating to the hard disk drive (defective, bad sectors etc). Replace the hard disk drive. | ||
| Line 49: | Line 55: | ||
| || SU-41283-8 || || WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware. | | || SU-41283-8 || || WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware. | ||
Guide here: [https://www.youtube.com/watch?v=HbiCwAKmNoE YouTube (Andrew Paul)] | Guide here: [https://www.youtube.com/watch?v=HbiCwAKmNoE YouTube (Andrew Paul)] | ||
|- | |||
| || SU-41764-2 || || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. | |||
|- | |- | ||
| || SU-42118-6 || || BD-ROM Drive Error / Can Not Communicate with BD-ROM. Check BD-ROM Ribbon between motherboard and drive. If the tabs are broken, replace cable and test. Also check connectors for breaks or corrosion. If no better, check and replace drive board fuses F501, F201, F202 and F203 where bad. May require Renesas IC swap if all else fails. | | || SU-42118-6 || || BD-ROM Drive Error / Can Not Communicate with BD-ROM. Check BD-ROM Ribbon between motherboard and drive. If the tabs are broken, replace cable and test. Also check connectors for breaks or corrosion. If no better, check and replace drive board fuses F501, F201, F202 and F203 where bad. May require Renesas IC swap if all else fails. | ||
|- | |||
| || SU-42481-9 || || An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to [[Settings]] > [[Initialization]] and select [[Initialize PS4™]]. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. | |||
|- | |- | ||
|}<noinclude>[[Category:Development]][[Category:Main]]</noinclude> | |}<noinclude>[[Category:Development]][[Category:Main]]</noinclude> | ||
Revision as of 22:29, 23 April 2020
| Name | Errorcode | Returncode | Remarks |
|---|---|---|---|
| SU-30627-8 | 0x80180005 | USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support. | |
| SU-30631-3 | 0x80180009 | USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support. | |
| SU-30632-4 | 0x8018000a | ||
| SU-30633-5 | 0x8018000b | ||
| SU-30634-6 | 0x8018000c | USB error occurred while updating the system software // Step 1: Delete the Update file from the USB storage device. Step 2: Clear your browser cache and redownload the PUP file here. Then retry the system update. Step 3: If the error persists, try another USB device. Step 4: If the error occurs again there may be an issue with the PS4's hard drive (HDD). If you have previously changed the HDD, use the other HDD. If not, please visit our Contact page to contact SCEA for additional technical support. | |
| SU-30638-0 | 0x80180010 | Cannot update the system software // The PS4 is likely busy. Reboot the system and try to update again. If the error and issue persists then contact PlayStation Support. | |
| SU-30645-8 | 0x80180859 | Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] | |
| SU-30646-9 | 0x8018085a | ||
| SU-30647-0 | 0x8018085b | ||
| SU-30648-1 | 0x8018085c | ||
| SU-30649-2 | 0x8018085d | Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] OR Devkit/Testkit -> [ERROR]The PUP file version is too low to be used for downgrading from the current version of this devkit. (when attempting to downgrade below the minimal version of a devkit with a downgrader pup) | |
| SU-30683-0 | 0x80180fff | Update via USB storage failed // Step 1: Go to Safe Mode, choose option 7, [Initialize PS4], and follow the onscreen instructions. You can find more information on Safe Mode here. Step 2: If the error occurs again, please visit SCEA Contact page for additional technical support. | |
| SU-30696-4 | 0x8018220c | Failed to update the system software. The update file may be corrupted. // If you are updating the system via Internet, go to [Settings] > [System Software Update] and retry update. If you are updating via USB storage device, delete the update file on USB and redownload the update file from playstation.com. Then retry updating at [Settings] > [System Software Update] | |
| SU-30709-9 | 0x80182260 | ||
| SU-30733-6 | 0x80182605 | The latest version of the system software is already installed. // No Action Required. | |
| SU-30746-0 | System Software Update - An error has occurred // System software failed to update automatically. Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 3: Download the latest System Update at our Help Page and update via Safe Mode option 3. Step 4: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. If the error and issue persists, please contact PlayStation Support. | ||
| SU-34322-4 | Failed to update the system software. Update has timed out. // Updating Via Internet: Go to [Notifications] > [Downloads] and highlight the notification about the system software update. Push the [Options] button and delete the content. Then retry the update by going to [Settings] > [System Software Update]
Updating Via USB: Retry the update by going to [Settings] > [System Software Update]. | ||
| SU-34323-5 | |||
| SU-34324-6 | |||
| SU-34325-7 | |||
| SU-34326-8 | |||
| SU-34327-9 | 0x80182611 | ||
| SU-34328-0 | 0x80182612 | An internal error occurred. // Please try again later. | |
| SU-34697-9 | Issues relating to the hard disk drive (defective, bad sectors etc). Replace the hard disk drive. | ||
| SU-41283-8 | WiFi/Bluetooth Firmware Error / Can Not Communicate with WiFi/Bluetooth IC. Replace WiFi/Bluetooth IC OR Reflash NOR with correct WiFi/Bluetooth Firmware.
Guide here: YouTube (Andrew Paul) | ||
| SU-41764-2 | An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to Settings > Initialization and select Initialize PS4™. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. | ||
| SU-42118-6 | BD-ROM Drive Error / Can Not Communicate with BD-ROM. Check BD-ROM Ribbon between motherboard and drive. If the tabs are broken, replace cable and test. Also check connectors for breaks or corrosion. If no better, check and replace drive board fuses F501, F201, F202 and F203 where bad. May require Renesas IC swap if all else fails. | ||
| SU-42481-9 | An error occurred with updating the system software // Step 1: Go to [Settings] > [System Software Update] and retry the update. Step 2: Download the latest System Update at our Help Page and update via a USB storage device by navigating to [Settings] > [System Software Update] > [Update via Internet]. Step 3: Please ensure the USB storage has the correct folder structure and the correct file (update file only) has been copied over. Step 4: If the error occurs again, back up your saved data, and then go to Settings > Initialization and select Initialize PS4™. This is an advanced solution that will format and erase all data on the hard drive. If the error and issue persists, please contact PlayStation Support. |