Editing Error Codes
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== NP - Playstation Network/Shop Errors == | == NP - Playstation Network/Shop Errors == | ||
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| Example || Example || NW-102315-2 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || NW-102315-2 || Communication error (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102417-5 || Network connection timed out (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || NW-102417-5 || Network connection timed out (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || NW-102633-5 || Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | | Example || Example || NW-102633-5 || Unable to connect to the server (error while connecting to PSN) // 1) Check the PSN status page if there is any server failure or maintenance going on. 2) Reboot the console, and connect using a wired (ethernet) connection as much as possible and reconfigure the connection settings. 3) When using Wi-Fi, move the console closer to the router or removing anything interrupting the connection. 4) Turn off the router or modem for at least 5 minutes, then turn it back on. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) In the network settings, set up a static IP address manually to improve it. 8) Try using a public DNS to improve the connection. If the above does not solve the problem, the line is likely to be temporarily busy. Leave it for a while and try again later.|| Example | ||
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| Example || Example || SU-101193-5 || Update to the latest system software // Software update required || Example | | Example || Example || SU-101193-5 || Update to the latest system software // Software update required || Example | ||
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| Example || Example || SU-101312-8 || Blu-Ray disc drive does not exist (console does not recognize Blu-Ray drive) | | Example || Example || SU-101312-8 || Blu-Ray disc drive does not exist (console does not recognize Blu-Ray drive) || Example | ||
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| Example || Example || SU-101337-5 || Console may have not booted properly // Turn off the console and unplug it, wait 5 minutes, then plug it back in and | | Example || Example || SU-101337-5 || Console may have not booted properly // Turn off the console and unplug it, wait 5 minutes, then plug it back in and turn it on; if the console doesn't start properly then boot into safe mode and select [Reset PS5]; if the problem persists or cannot boot into safe mode, then send console in for repairs || Example | ||
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| Example || Example || SU-101495-0 || System software is up to date // No update is needed || Example | | Example || Example || SU-101495-0 || System software is up to date // No update is needed || Example | ||
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! Name !! Return Code !! Error Code !! Cause !! Remarks | ! Name !! Return Code !! Error Code !! Cause !! Remarks | ||
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| Example || Example || WS-113947-5 || | | Example || Example || WS-113947-5 || Information for your registered payment method may be incorrect // 1) Go to [Settings] > [Users and Accounts]. 2) Select [Account] > [Payment and Subscriptions] > [Payment Methods]. 3) Select a registered payment method, press the [options] button and select [Edit] or [Remove]. Check payment information (including expiration date and billing address) and follow the on-screen instructions to make your changes. 4) If still having issues, try a different payment method. 5) This may be a temporary issue, wait 24 hours and try again.|| Example | ||
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| Example || Example || WS-114241-3 || Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later.|| Example | | Example || Example || WS-114241-3 || Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console. 3) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 4) Reboot the router. 5) This may be a temporary issue, try again later.|| Example | ||
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| Example || Example || WS-114298-5 || May not be online // Attempting to access an online service while offline: 1) Make sure that the online play mode is selected in the game. 2) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 3) There may be a server-side issue; check PSN status or with the game publisher to check for server failures or if maintenance is in progress. || Example | | Example || Example || WS-114298-5 || May not be online // Attempting to access an online service while offline: 1) Make sure that the online play mode is selected in the game. 2) Perform an internet connection test to make sure you are connected to the internet properly and review network settings and reconfigure them if necessary. 3) There may be a server-side issue; check PSN status or with the game publisher to check for server failures or if maintenance is in progress. || Example | ||
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| Example || Example || WS-115019-7 || Unable to connect to the server (service down/under maintenance or temporary congestion) // | | Example || Example || WS-115019-7 || Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | ||
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| Example || Example || WS-115195-2 || Unable to connect to the server (service down/under maintenance or temporary congestion) // | | Example || Example || WS-115195-2 || Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | ||
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| Example || Example || WS-115338-1 || Unable to connect to the server (service down/under maintenance) // | | Example || Example || WS-115338-1 || Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | ||
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| Example || Example || WS-116327-0 || “You’re not signed in. Connect to PlayStation Network to use this feature.” ||[https://web.archive.org/web/20201204011306/https://www.reddit.com/r/PS5/comments/jy4uh4/unable_to_sign_in info] | | Example || Example || WS-116327-0 || “You’re not signed in. Connect to PlayStation Network to use this feature.” ||[https://web.archive.org/web/20201204011306/https://www.reddit.com/r/PS5/comments/jy4uh4/unable_to_sign_in info] | ||
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| Example || Example || WS-116329-2 || PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device || Example | | Example || Example || WS-116329-2 || PSN sign-in ID or password do not match // Incorrect ID or password, try entering it again; can also try to sign in from another device || Example | ||
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| Example || Example || WS-116330-4 || Access to PSN | | Example || Example || WS-116330-4 || Access to PSN temporarily suspended // Try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended; check the ToS and UA before accessing PSN || Example | ||
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| Example || Example || WS-116331-5 || Access to PSN | | Example || Example || WS-116331-5 || Access to PSN temporarily suspended // PSN account may be suspended due to ToS violation; try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended || Example | ||
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| Example || Example || WS-116332-6 || Access from | | Example || Example || WS-116332-6 || Access to PSN from PS5 may be prohibited or temporarily unavailable // Banned from PSN, possibly due to fraudulent purchase of console? Or using the PS Plus Collection trick, see info 4; if not banned, may be a server connection issue ||[https://web.archive.org/web/20201126004101/https://twitter.com/Shykelit1/status/1331758962367098880 info], [https://web.archive.org/web/20201127234659/https://tieba.baidu.com/p/7110634668 info 2] [https://web.archive.org/web/20201127235736/https://www.playstation.com/en-gb/support/error-codes/ps5/ws-116332-6/ info 3], [https://web.archive.org/web/20201126150904/https://www.gamerpoint.com.br/noticias/sony-supostamente-esta-banindo-jogadores-que-burlaram-a-ps-plus-collection/ info 4] | ||
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| Example || Example || WS-116367-4 || Access to PSN | | Example || Example || WS-116367-4 || Access to PSN suspended // Try signing in from another device (such as a PC or mobile phone); if unable to, account is suspended; check the ToS and UA before accessing PSN || Example | ||
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| Example || Example || WS-116414-7 || Network connection error // 1) Check PSN status | | Example || Example || WS-116414-7 || Network connection error // 1) Check PSN status. 2) Reboot the console. 3) Power cycle the router/modem. 4) Try again later. || Example | ||
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| Example || Example || WS-116420-5 || Unable to connect to the server (error connecting to PSN) // 1) Check | | Example || Example || WS-116420-5 || Unable to connect to the server (error connecting to PSN) // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS settings. If none of these work, then try again later (connection temporarily busy) || Example | ||
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| Example || Example || WS-116439-4 || Unable to connect to the server (service down/under maintenance or temporary congestion) // | | Example || Example || WS-116439-4 || Unable to connect to the server (service down/under maintenance or temporary congestion) // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion) || Example | ||
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| Example || Example || WS-116449-5 || Service | | Example || Example || WS-116449-5 || Service under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | ||
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| Example || Example || WS-116483-3 || Issue connecting to the server (PSN down or connection issues) // 1) Check PSN status to see if there are any network issues. 2) Reboot the console. 3) Turn off the route for 5 minutes, then back on. 4) This may be a temporary issue, try again later.|| Example | | Example || Example || WS-116483-3 || Issue connecting to the server (PSN down or connection issues) // 1) Check PSN status to see if there are any network issues. 2) Reboot the console. 3) Turn off the route for 5 minutes, then back on. 4) This may be a temporary issue, try again later.|| Example | ||
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| Example || Example || WS-116486-6 || Issue connecting to the server (PSN down, stressed network, or connection issues) // 1) Check PSN status. 2) Turn off the | | Example || Example || WS-116486-6 || Issue connecting to the server (PSN down, stressed network, or connection issues) // 1) Check PSN status. 2) Turn off the route for 5 minutes, then back on. 3) If multiple devices are connected to the same network, turn those off and try again. 4) This may be a temporary issue, try again later.|| Example | ||
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| Example || Example || WS-116489-9 || Error occurred while connecting to PSN | | Example || Example || WS-116489-9 || Error occurred while connecting to PSN // Check PSN status for any issues or maintenance. Turn off the route for 5 minutes, then back on. If still having issues, then try again later. || Example | ||
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| Example || Example || WS-116518-5 || Internal error // | | Example || Example || WS-116518-5 || Internal error // Reboot console; if the system software is not up to date, update it; if the problem persists, console may need to be sent in || Example | ||
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| Example || Example || WS-116520-5 || Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console and | | Example || Example || WS-116520-5 || Error occurred while connecting to the server // 1) Check PSN status. 2) Reboot the console, try connecting via a wired connection and reconfigure the connection settings. 3) If using a Wi-Fi connection, the signal may be too weak; try moving the console closer to the router or removing any obstructions between the router and console. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. If none of these work, it may be a temporary issue. Try again after a few hours. || Example | ||
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| Example || Example || WS-116521-6 || Service | | Example || Example || WS-116521-6 || Service under maintenance // Check server status for failure and maintenance information; if not impacted, 1) reset connection settings on console and try a connection test; 2) turn off modem/router for 5 minutes, then back on; if these do not work, then try later (temporary congestion)|| Example | ||
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| Example || Example || WS-116522-7 || Update failed because the latest version of the system software was not recognized // 1) If updating via the internet, reboot the console, connect via Ethernet if possible and reconfigure connection settings. If using a Wi-Fi connection, try moving the console closer to the router or remove any obstructions between the router and console. Power cycle the router/modem. 2) If updating via USB storage device, download the latest system software and make sure the file name and save location are correct. 3) If updating via a game disc, make sure it is free of | | Example || Example || WS-116522-7 || Update failed because the latest version of the system software was not recognized // 1) If updating via the internet, reboot the console, connect via Ethernet if possible and reconfigure connection settings. If using a Wi-Fi connection, try moving the console closer to the router or remove any obstructions between the router and console. Power cycle the router/modem. 2) If updating via USB storage device, download the latest system software and make sure the file name and save location are correct. 3) If updating via a game disc, make sure it is free of fingers, scratches or smudges and clean it if necessary. If these do not work, try updating a different way. || Example | ||
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| Example || Example || WS-117176-3 || | | Example || Example || WS-117176-3 || Issue with 2-Step Verification settings // Phone number registered with another account; delete the phone number and try again, or try another number || Example | ||
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| Example || Example || WS-117224-7 || | | Example || Example || WS-117224-7 || Issue with 2-Step Verification setting // Sign-In ID of PSN account linked to another Sony Group service; unlink the ID and try again || Example | ||
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! Name !! Return Code !! Error Code !! Cause !! Remarks | ! Name !! Return Code !! Error Code !! Cause !! Remarks | ||
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| Example || Example || WV-109144-9 || Unable to connect to the server (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then | | Example || Example || WV-109144-9 || Unable to connect to the server (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).|| Example | ||
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| Example || Example || WV-109145-0 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then | | Example || Example || WV-109145-0 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).|| Example | ||
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| Example || Example || WV-109146-1 || Unable to connect to the server (error connecting to PSN) | | Example || Example || WV-109146-1 || Unable to connect to the server (error connecting to PSN) || Example | ||
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| Example || Example || WV-109153-9 || | | Example || Example || WV-109153-9 || Network connection timeout (error connecting to PSN) || Example | ||
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| Example || Example || WV-109166-3 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then | | Example || Example || WV-109166-3 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).|| Example | ||
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| Example || Example || WV-109168-5 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then | | Example || Example || WV-109168-5 || Unable to connect to the Internet (error connecting to PSN) // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, move the console closer to the router or remove anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).|| Example | ||
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