Editing Error Codes
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| Example || Example || CE-100002-3 || Failed to update the application (update file not installed successfully) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again ||Example | | Example || Example || CE-100002-3 || Failed to update the application (update file not installed successfully) // Reboot the console; if the system software is not up to date, then update it; if the error persists, delete the application, reinstall it, and update it again ||Example | ||
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| Example || Example || CE-100005-6 || | | Example || Example || CE-100005-6 || Problem reading disk or data // 1) Turn off the console, unplug it and plug it back in. 2) Reboot the console. 3) Try inserting another compatible disc. 4) Clean the disc. ||Example | ||
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| Example || Example || CE-100006-7 || Cannot recognize external storage drive // 1) Update system software. 2) If the storage device cannot be recognized, unplug it and plug it back in. If it is connected to a USB hub, connect it directly to the console instead. 3) The storage device needs to be formatted if you are using it as extended storage for the first time. 4) If unable to transfer data all at once, try transferring content individually. 5) Check whether game data can be installed on extended storage. 6) The external storage drive may be bad; try using another device. ||Example | | Example || Example || CE-100006-7 || Cannot recognize external storage drive // 1) Update system software. 2) If the storage device cannot be recognized, unplug it and plug it back in. If it is connected to a USB hub, connect it directly to the console instead. 3) The storage device needs to be formatted if you are using it as extended storage for the first time. 4) If unable to transfer data all at once, try transferring content individually. 5) Check whether game data can be installed on extended storage. 6) The external storage drive may be bad; try using another device. ||Example | ||
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| Example || Example || CE-100022-5 || Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.||Example | | Example || Example || CE-100022-5 || Error has occurred (software out of date or corrupted application) // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.||Example | ||
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| Example || Example || CE-100028-1 || There is not enough space on the SSD | | Example || Example || CE-100028-1 || There is not enough space on the SSD ||[https://www.playstation.com/en-us/support/error-codes/ps5/ce-100028-1/ info] | ||
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| Example || Example || CE-100095-5 || | | Example || Example || CE-100095-5 || Problem starting the application (console turned off during installation?) // Delete the application and reinstall it. Keep console powered on while the installation is running. ||Example | ||
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| Example || Example || CE-100096-6 || Problem loading the application (application error) // Update system software; turn off the console and unplug it, then plug it back in and reboot it ||Example | | Example || Example || CE-100096-6 || Problem loading the application (application error) // Update system software; turn off the console and unplug it, then plug it back in and reboot it ||Example | ||
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| Example || Example || CE-105841-9 || Error occurred in the application // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.||Example | | Example || Example || CE-105841-9 || Error occurred in the application // Reboot the console (update it if needed). If the error occurs when launching an application (e.g. a game), delete and reinstall it.||Example | ||
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| Example || Example || CE-106439-3 || | | Example || Example || CE-106439-3 || Error occurred in the operation of the application (console and/or application software out of date or corrupted application) // Reboot the console (update it if needed). Check for updates for the application. If the error persists, delete it, reinstall it and update it again ||Example | ||
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| Example || Example || CE-106444-9 || Error occurred while connecting to PSN // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. ||Example | | Example || Example || CE-106444-9 || Error occurred while connecting to PSN // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. ||Example | ||
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| Example || Example || CE-106449-4 || Error occurred connecting to the server (server connectivity issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to check if you are connected to the internet properly. 4) Power cycle the router. ||Example | | Example || Example || CE-106449-4 || Error occurred connecting to the server (server connectivity issue) // 1) Check PSN status. 2) Reboot the console and connect via a wired connection if possible. 3) Perform a connection test to check if you are connected to the internet properly. 4) Power cycle the router. ||Example | ||
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| Example || Example || CE-106485-4 || Possible issue reading the system software or data // | | Example || Example || CE-106485-4 || Possible issue reading the system software or data (system software out of date) // Occurs when choosing the upgrade option for Assassins Creed Valhalla ||[https://web.archive.org/web/20201204012856/https://twitter.com/iamtenninja/status/1334567967326167054?s=20 info] | ||
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| Example || Example || CE-106487-6 || Issue downloading and installing content // 1) Make sure the console has the latest system software. 2) Go to [Settings] > [Users and Accounts] > [Other] > [Restore Licenses]. 3) Delete the download and try it again. 4) Boot | | Example || Example || CE-106487-6 || Issue downloading and installing content // 1) Make sure the console has the latest system software. 2) Go to [Settings] > [Users and Accounts] > [Other] > [Restore Licenses]. 3) Delete the download and try it again. 4) Boot console into safe mode and select [Clear Cache and Rebuild Database]. ||Example | ||
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| Example || Example || CE-107031-2 || Non-allowed characters in video description when trying to upload a video to YouTube. ||Example | | Example || Example || CE-107031-2 || Non-allowed characters in video description when trying to upload a video to YouTube. ||Example | ||
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| Example || Example || CE-107255-0 || Subscription to PlayStation Plus cannot be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) Try again after a short period (temporary issue). ||Example | | Example || Example || CE-107255-0 || Subscription to PlayStation Plus cannot be confirmed // 1) Make sure the console is connected to the Internet and that you are successfully signed in to PSN. 2) Check to see if your subscription has expired. 3) Try again after a short period (temporary issue). ||Example | ||
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| Example || Example || CE-107520-5 || Install the latest system software // | | Example || Example || CE-107520-5 || Install the latest system software // Software update required ||Example | ||
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| Example || Example || CE-107527-2 || Installation failed (issue with data being installed, possibly due to connection problems) // 1) Reboot the console 2) Connect via a wired connection if possible. 3) Reconfigure network connection settings. 4) When using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between them. 5) Turn off the router for 5 minutes and then back on. 6) If there is any game data that failed to install, delete the game and reinstall it.||Example | | Example || Example || CE-107527-2 || Installation failed (issue with data being installed, possibly due to connection problems) // 1) Reboot the console 2) Connect via a wired connection if possible. 3) Reconfigure network connection settings. 4) When using a wireless connection, try moving the console closer to the router and removing anything interrupting the connection between them. 5) Turn off the router for 5 minutes and then back on. 6) If there is any game data that failed to install, delete the game and reinstall it.||Example | ||
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| Example || Example || CE-107750-0 || System error // Turn off the console and unplug it, then plug it back in and reboot it. Update console if needed. If still having issues, then update via a USB drive instead. ||Example | | Example || Example || CE-107750-0 || System error // Turn off the console and unplug it, then plug it back in and reboot it. Update console if needed. If still having issues, then update via a USB drive instead. ||Example | ||
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| Example || Example || CE-107857-8 || | | Example || Example || CE-107857-8 || Issue loading the application (application error) // Update system software. ||Example | ||
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| Example || Example || CE-107858-9 || Happened when trying to download the PS4 Call of Duty Modern Warfare Remaster after external HDD was inserted || Example | | Example || Example || CE-107858-9 || Happened when trying to download the PS4 Call of Duty Modern Warfare Remaster after external HDD was inserted || Example | ||
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| Example || Example || CE-107863-5 || Network connection | | Example || Example || CE-107863-5 || Network connection occurred // 1) Reboot the console. 2) Update system software if needed. 3) Power cycle the router. 4) If the error occurs while downloading or copying content, try steps 1-3 and then reinstall content. 5) There may be temporary network congestion, try again later. ||[https://web.archive.org/web/20201120232318/https://twitter.com/manfightdragon/status/1329924404420112385 info] | ||
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| Example || Example || CE-107867-9 || Occurred when trying to load Remnant: From The Ashes (PS4 digital) from external HDD. On first boot attempt OS error 'please wait...' displayed for around 2 minutes until a 'can't start the game or app' notification appeared along with this error code. After hard reboot, same situation but this time 'please wait' lasted for 5 minutes. On the third attempt it displayed 'please wait' for around 10 minutes until console shut down without notice. Upon following reboot OS repair was required.|| | | Example || Example || CE-107867-9 || Occurred when trying to load Remnant: From The Ashes (PS4 digital) from external HDD. On first boot attempt OS error 'please wait...' displayed for around 2 minutes until a 'can't start the game or app' notification appeared along with this error code. After hard reboot, same situation but this time 'please wait' lasted for 5 minutes. On the third attempt it displayed 'please wait' for around 10 minutes until console shut down without notice. Upon following reboot OS repair was required.|| | ||
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| Example || Example || CE-107958-0 || Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted ||Example | | Example || Example || CE-107958-0 || Can't download or copy - Happened when trying to download the PS4 Spider-Man game after an external HDD was inserted ||Example | ||
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| Example || Example || CE-108255-1 || | | Example || Example || CE-108255-1 || Error occurred on the application // An error caused by Dirt 5 save game corruption, Also caused by crash on Call Of Duty: Black Ops Cold War, Demon's Souls Remake, Marvel's Spider-Man: Miles Morales and Rainbow Six Siege || [https://web.archive.org/web/20201125101604/https://twitter.com/TheUrbanMenace/status/1331541728776622086 info ][https://web.archive.org/web/20201203235407/https://twitter.com/TheUrbanMenace/status/1333468122590875654/photo/1 info 2] [https://web.archive.org/web/20201204001500/https://twitter.com/sociallynomadic/status/1330643279218667521?s=20 info 3] [https://web.archive.org/web/20201204001906/https://twitter.com/YungSimba314/status/1333905890219601922?s=20 info 4] [https://web.archive.org/web/20201204002440/https://twitter.com/GravXReviews/status/1334652697509851138?s=20 info 5] | ||
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| Example || Example || CE-108262-9 || | | Example || Example || CE-108262-9 || Possible issue reading the system software or data (system software and application out of date) // Due to Dirt 5 crashing ||[https://web.archive.org/web/20201125105338/https://twitter.com/TheUrbanMenace/status/1331551406512361474 info] | ||
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| Example || Example || CE-108360-8 || Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console. ||Example | | Example || Example || CE-108360-8 || Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console. ||Example | ||
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| Example || Example || CE-108863-6 || Console couldn't connect to the server (during update) // 1) Go to [Settings] > [System] > [System Software and Settings]. 2) Select [Update System Software]. 3) If the update fails, try updating manually. ||[https://web.archive.org/web/20201126094218/https://twitter.com/saq_ali_/status/1331895875162025985 info] | | Example || Example || CE-108863-6 || Console couldn't connect to the server (during update) // 1) Go to [Settings] > [System] > [System Software and Settings]. 2) Select [Update System Software]. 3) If the update fails, try updating manually. ||[https://web.archive.org/web/20201126094218/https://twitter.com/saq_ali_/status/1331895875162025985 info] | ||
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| Example || Example || CE-108877-1 || Error occurred while connecting to the server (PSN possibly under maintenance) // 1) Check PSN status to see if there are any network issues. 2) This may be | | Example || Example || CE-108877-1 || Error occurred while connecting to the server (PSN possibly under maintenance) // 1) Check PSN status to see if there are any network issues. 2) This may be temporary problem. Try again after a few hours. ||Example | ||
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| Example || Example || CE-108889-4 || Install the latest system software // | | Example || Example || CE-108889-4 || Install the latest system software // Software update required ||Example | ||
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| Example || Example || CE-109245-1 || License information of the content cannot be confirmed // 1) Reboot the console. 2) Sign in with the PSN account that owns the content you are trying to access. 3) Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and enable it. ||Example | | Example || Example || CE-109245-1 || License information of the content cannot be confirmed // 1) Reboot the console. 2) Sign in with the PSN account that owns the content you are trying to access. 3) Go to [Settings] > [Users and Accounts] > [Other] > [Console Sharing and Offline Play] and enable it. ||Example | ||
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| Example || Example || CE-111161-1 || Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console. ||Example | | Example || Example || CE-111161-1 || Check connection status of HD camera and PS Camera (camera not connected correctly, improper conditions for usage of camera, incorrect settings) // 1) A dedicated adapter is needed to use PS Camera with the PS5 console; check the connection method according to the device you have; 2) Use the camera in a bright room as much as possible; 3) Check the camera's position and adjust as necessary; 4) Review camera settings on console. ||Example | ||
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| Example || Example || CE-112069-9 || Error occurred on data transfer via a network (PS4 to PS5) // | | Example || Example || CE-112069-9 || Error occurred on data transfer via a network (PS4 to PS5) // Try connecting both consoles via a wired connection, turn off the router for 5 minutes, then back on and try transferring the data again ||Example | ||
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| Example || Example || CE-112839-4 || Error occurred while connecting to PSN // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on. ||Example | | Example || Example || CE-112839-4 || Error occurred while connecting to PSN // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on. ||Example | ||
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| Example || Example || CE-112841-7 || Not signed in // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on. ||Example | | Example || Example || CE-112841-7 || Not signed in // 1) Check if you can sign in. 2) Reboot the console and connect via a wired connection if possible. 3) If using Wi-Fi, try moving the console closer to the router and removing anything interrupting the connection between the devices. 4) Turn off the router for 5 minutes, then back on. ||Example | ||
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| Example || Example || CE-112988-9 || This content cannot be purchased // 1) Check to see if you have purchased the content before. 2) Check PlayStation Store for the content to see if it | | Example || Example || CE-112988-9 || This content cannot be purchased // 1) Check to see if you have purchased the content before. 2) Check PlayStation Store for the content to see if it necessary to purchase a service such as PlayStationPlus or the main game entitlement separately. 3) When you can't purchase a product, you can see the reason by selecting [View product] > [More details] on the purchase screen. || Example | ||
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| Example || Example || CE-113212-0 || Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).||Example | | Example || Example || CE-113212-0 || Unable to connect to the server // 1) Check PSN status if there is any server failure or maintenance. 2) Reboot the console, connect via a wired connection and reconfigure the connection settings. 3) When using a wireless connection, try moving the console closer to the router or removing anything interrupting the connection between the devices. 4) Power cycle the modem/router. 5) Update router firmware. 6) If possible, try opening these ports: TCP: 80, 443, 3478, 3479, 3480 and UDP: 3478, 3479, 49152~65535. 7) Try setting up a static IP address manually to improve the connection. 8) Try temporarily changing the DNS address to a public DNS (e.g. Google). If none of these work, then try again later (connection temporarily busy).||Example | ||
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| Example || Example || CE-113338-9 || Error occurred while updating the PS5 system software // Wait 48 hours and then try updating again. || Example | | Example || Example || CE-113338-9 || Error occurred while updating the PS5 system software // Wait 48 hours and then try updating again. || Example | ||
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| Example || Example || CE-113511-2 || Error has occurred // Reboot the console and update it. ||Example | | Example || Example || CE-113511-2 || Error has occurred // Reboot the console and update it if needed. ||Example | ||
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| Example || Example || CE-113661-8 || Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording) ||Example | | Example || Example || CE-113661-8 || Can be triggered when failing to save manual recording (trigger with record start, and then immediately stopping recording) ||Example |