NP

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Name Errorcode Returncode Remarks
NP-31730-4 Not signed into PSN
NP-31731-5 User signed out of PSN or data on HDD is possibly corrupted // Step 1: Make sure you are signed into PSN. Step 2: Restart the PS4. Step 3: Enter Safe Mode and select [Restore Settings]. Step 4: Delete the user and re-create it. Step 5: If the error persists go to [Settings] > [Initialization] > [Initialize PS4] > [Quick] and initialize the system.
SCE_NP_ERROR_NOT_SIGNED_UP NP-31734-8 0x8055000A Called in the not signed-up state
SCE_NP_ERROR_AGE_RESTRICTION NP-31735-9 0x8055000B Cannot play this feature because of the age restriction
SCE_NP_ERROR_LOGOUT NP-31736-0 0x8055000C Application is trying to connect to a user that has logged out // Step 1: Confirm that all users are logged in on the PS4 and restart the application. Step 2: If the error persists, reboot the PS4.
SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST NP-31737-1 0x8055000D A new version system software update file exists
SCE_NP_ERROR_LATEST_SYSTEM_SOFTWARE_EXIST_FOR_TITLE NP-31738-2 0x8055000E A new version system software update file exists
SCE_NP_ERROR_LATEST_PATCH_PKG_EXIST NP-31739-3 0x8055000F A new version update file exists
SCE_NP_ERROR_LATEST_PATCH_PKG_DOWNLOADED NP-31740-5 0x80550010 A new version downloaded update file exists
SCE_NP_AUTH_ERROR_CONSOLE_ID_SUSPENDED NP-31765-2 0x80550427 Use of the client console is temporarily suspended - (Console ID suspended)
SCE_NP_AUTH_ERROR_ACCOUNT_CLOSED NP-31766-3 0x80550430 Account closed
SCE_NP_AUTH_ERROR_ACCOUNT_SUSPENDED NP-31767-4 0x80550431 Account suspended
NP-31801-3 An error occurred when using PSN functions // Step 1: Close and restart the application. Step 2: If the error persists, check if an update is available for the application.
SCE_NP_COMMUNITY_SERVER_ERROR_PLAYER_BANNED NP-31831-6 0x8055080A User is banned
NP-31928-3 Could not connect to the network
NP-31950-8 Issue connecting to the PSN (timed out during sign-in process) // PSN Error // Step 1: PSN may be temporarily unavailable or undergoing maintenance. You can check the status of the PSN here. Step 2: Perform an internet connection test to make sure you can connect to the network. Step 3: If still unable to connect, try resetting your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Step 4: If this didn't help, the router's firmware may need to be updated. Contact your ISP or router manufacturer for assistance if required. If still experiencing difficulties then try again later as the server may be experiencing high traffic.
SCE_NP_MATCHING2_ERROR_TIMEDOUT NP-31952-0 0x80550C36 Network connection has timed out // The network connection may be unstable or not strong enough. If using a Wi-Fi connection, move the PS4 and router closer together, and remove all obstructions between them. Other devices on your network may be using a large amount of bandwidth, wait until these finish. Perform a connection test at [Settings] > [Network] > [Test Internet Connection].
SCE_NP_MATCHING2_SERVER_ERROR_PLAYER_BANNED NP-31962-1 0x80550D06 User banned
NP-31980-1 Session full
SCE_NP_MATCHING2_SERVER_ERROR_CONSOLE_BANNED NP-31987-8 0x80550D28 Console banned
NP-32062-3 Data on the system may be corrupted // Step 1: Shut down the PS4, reboot in Safe Mode and select [5. Rebuild Database]. Step 2: If the error persists, back up all data and initialize the PS4 at [Settings] > [Initialization] > [Initialize PS4] > [Full].
NP-32091-5 Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Transfer the saved data back to PS4 and retry the Trophy sync.
NP-32157-8 Trophy error // Step 1: Try syncing trophies manually at [Trophies] > [Options] > [Sync Trophies with PSN]. Step 2: Close the application and restart the system. Step 3: If the error occurs again, back up saved data. Delete the user at [Settings] > [Initialization] > [Delete User]. Create a new user and restore the data. Step 4: If the error still occurs after trying the previous three steps, back up save data and initialize the system.
SCE_NP_WEBAPI_ERROR_NOT_SIGNED_IN NP-32222-1 0x80552907 Called API which requires user to be signed in when not be signed in. You can check the status of the PSN here.
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_11 NP-32244-5 0x80552A11 Account suspended - obsolete error code
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_12 NP-32245-6 0x80552A18 Console suspended - obsolete error code
SCE_NP_AUTH_SERVER_ERROR_OBSOLETE_18 NP-32251-3 0x80552A18 Account closed - obsolete error code
NP-33318-8 The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
NP-34846-5 Trophy error // Step 1: Close the application and restart the system. Step 2: If the error occurs again, back up your saved data, and then go to [Settings] > [Initialization] and choose [Initialize PS4].
NP-38496-0 Unable to start Share Play because the speed of your network (Upload) is lower than 2 Mbps. We recommend you to improve your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set Resolution and Frame Rate to "Standard". You will need a high-speed internet connection to use Share Play in "High".
NP-38497-1 Network connection during Share Play may be affected because your network speed (Upload) is only between 2-5 Mbps. We recommend you to improve your network speed // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection of at least 2 Mbps. Step 1: Note that it is recommended to use a LAN cable (wired connection) to connect your PS4 to the network. If using a Wi-Fi connection, try moving the PS4 and router closer together, and remove any obstructions between them. Step 2: Check if other devices on your network are using a large amount of bandwidth. Wait until these finish. Step 3: Go to [Party] > [Party Settings] > [Video Quality] and make sure to set Resolution and Frame Rate to "Standard". You will need a high-speed internet connection to use Share Play in "High".
NP-34924-2 Cannot check the latest update for this application. The network connection may be unstable // Step 1: Check Internet connection: Reboot the PS4. Reset your local internet connection by turning off the modem or router for 5 minutes before turning it back on. Update your router's firmware. Contact your ISP or router manufacturer for assistance if required. If using a Wi-Fi connection, move the PS4 and router closer together, and remove any obstructions between them. If you have been using a specific DNS server, change DNS settings. Step 2: On the Home Screen, press the OPTIONS button on your controller when highlighting the application on the Home Screen and select [Check for Update]. Step 3: If still experiencing difficulties then try again later as the server may be experiencing high traffic.
SCE_NP_COMMUNITY_SERVER_ERROR_SAVEDATA_UPDATED NP-34926-4 0x8055088A Since the save data of the same title was uploaded to PS plus's cloud save from two or more hardware, the latter became an error by the conflict. // You will see a message that says "Saved data with the same name was uploaded from another PS4. Do you want to overwrite this saved data?" Choose [Yes] to overwrite the data and upload your saved data.
NP-34937-6 Trophy data is corrupted // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.
NP-34957-8 Server communication error // PSN might be undergoing maintenance
NP-34993-8 Cannot connect to the server (PSN is down) // PSN is undergoing maintenance. Try again later. You can check the status of the PSN here.
NP-34994-9 An error has occurred in the Party application // Close the Party and reboot the PS4.
NP-35000-8 PSN is undergoing maintenance // PSN is undergoing maintenance. Please try again later. You can check the status of the PSN here.
NP-36000-5 Trophy data may be corrupted // PSN error // Step 1: Back up the save data using USB device or PS+ online storage, and then go to [Settings] > [Initialization] > [Initialize PS4] and try the PS4 initialization. Step 2: Go to [Settings] > [Users] and delete the user. Step 3: Recreate the user and sign in. Transfer the saved data back to PS4 and retry the Trophy sync.
NP-36147-1 Cannot connect to server (HTTP response error) // Step 1: Restart the PS4. Step 2: Sign out of PSN, then back in. Step 3: If the error persists then try again later as PSN may be experiencing high traffic.
NP-37637-6 Install the latest system software
NP-36668-8 Cannot join Share Play because the network connection speed is poor, or the network connection is unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
NP-37667-9 The Share Play connection was lost because the network connection became unstable // To get the best experience from Share Play, you and your friend will need a high-speed Internet connection. The surrounding conditions of the home network of each player may also effect the connection. As a guide, a minimum connection speed of 2 Mbps is recommended. To check your upload speed, check with your network service provider.
NP-36780-4 Credit card on file is invalid // Make sure your credit card details are entered correctly. Make sure your account address is the same as the address on your credit card statement. If this does not solve the problem, If this does not solve the problem, read our article on correcting billing errors.
NP-39225-1 Issue with PS4 internet connection // Check PSN status and game server status. If the server is active then perform a connection test. Adjust network settings: Update router firmware or try later as the network may be temporarily busy.
NP-39226-2 Issue connecting to the PSN